Terms and Conditions for Man With Van Canningtown
These Terms and Conditions set out the basis on which Man With Van Canningtown provides removal, transport, delivery, loading, unloading, and related moving services within the UK. By making a booking, the customer agrees to comply with these terms. Please read them carefully before confirming any service. These terms are designed to create a fair and transparent arrangement between the customer and the service provider, covering the booking process, payment obligations, cancellations, liability, waste handling, and other important matters.
Throughout these Terms and Conditions, references to “we”, “us”, or “our” mean the service provider operating under the name Man With Van Canningtown. References to “you” or “the customer” mean the person or business booking the service. These terms apply to all man and van and van and man services supplied to consumers and business clients unless otherwise agreed in writing. If any special conditions apply to a particular booking, those conditions will take priority over these general terms only where confirmed in writing.
The customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. This includes the collection address, delivery address, access details, parking restrictions, item descriptions, special handling requirements, and any time-sensitive instructions. If the information provided is incomplete or incorrect, we may need to adjust the quotation, amend the service, or refuse to proceed where safe and lawful performance is not possible.
1. Booking Process
A booking for Man With Van Canningtown may be made by telephone, email, online enquiry, or any other accepted method of communication. A booking is not confirmed until we have accepted the request and, where required, received the agreed deposit or full payment. Any quotation provided before confirmation is based on the information available at the time and may be revised if the job details change.
We reserve the right to ask for additional information before confirming a reservation. Such information may include item lists, floor levels, lift availability, vehicle access, waiting restrictions, dismantling needs, or whether assistance is required with loading and unloading. We may also request photographs or a site description where the move involves bulky, fragile, valuable, or unusually heavy items. This helps ensure that the service can be performed safely and efficiently.
The customer must ensure that someone authorised to make decisions is present or available at both collection and delivery points, unless we agree otherwise. If a third party is acting on the customer’s behalf, that person must have the authority to accept these Terms and Conditions and any reasonable operational decisions on the day. We may refuse to handle items that are unsafe, improperly packed, or prohibited by law. If the scope of work changes after booking, we may need to recalculate the price or amend the scheduled duration.
2. Pricing and Payments
Prices for our man with van services are usually based on factors such as distance, duration, number of staff, access conditions, load size, waiting time, and any additional services requested. Quotations may be hourly, fixed-price, or a combination of both. Unless expressly stated, all quotations are exclusive of unforeseen charges, which may include parking penalties, congestion or toll charges, additional labour, waiting beyond the agreed time, stair carries, or last-minute changes to the job specification.
Payment terms will be confirmed at booking. In many cases, payment is due immediately upon completion of the service, although deposits or prepayments may be required. We may accept card payment, bank transfer, or another approved method. Where an invoice is issued to a business customer, payment must be made within the stated period. Late payments may attract interest and reasonable recovery costs in line with applicable UK law.
The customer is responsible for ensuring that payment can be made without delay when due. If payment is refused, reversed, or otherwise not completed, we may retain goods where lawful and practical, suspend further work, or pursue debt recovery. Any discounts, promotional rates, or special offers are valid only for the terms stated at the time of booking and may be withdrawn or altered without notice for future bookings.
3. Cancellations, Rescheduling, and Waiting Time
The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether we have already allocated staff, vehicles, or equipment. A same-day cancellation or failure to be ready at the agreed time may result in a full charge, especially where the slot cannot reasonably be filled by another job. If a deposit has been taken, it may be non-refundable unless otherwise stated.
We may also need to cancel or reschedule a booking due to circumstances beyond our control, including vehicle failure, severe weather, road closures, accidents, illness, or unsafe conditions at the property. In such cases, we will make reasonable efforts to offer an alternative time. Our liability for delay or cancellation in these circumstances is limited to the extent permitted by law. We are not responsible for indirect losses caused by events outside our reasonable control.
If we arrive at the agreed time and are unable to proceed because the customer is not ready, access is blocked, payment is unavailable, or the property cannot be safely serviced, waiting charges may apply. If waiting continues beyond a reasonable period, we may treat the booking as cancelled by the customer and charge accordingly. We recommend that customers ensure keys, parking arrangements, permits, and access codes are ready before the scheduled arrival time.
4. Customer Responsibilities
To help us carry out the service safely, the customer must:
The customer must also ensure that goods are lawful to transport and that any items requiring special handling are declared before the job starts. We may refuse to move items that present a risk to safety, property, or the vehicle. Where the customer asks us to move contents without inspection, the customer accepts responsibility for the condition, completeness, and suitability of those contents for transit unless damage is caused by our negligence.
The customer is responsible for checking that all items have been collected and delivered before signing off the job or accepting completion. Once a service is completed and accepted, later claims that an item was missing must be supported by clear evidence. We will always act reasonably in investigating concerns, but our records, vehicle checks, and job notes may be relied upon in assessing any issue.
5. Liability and Insurance
We will exercise reasonable care and skill when providing Man With Van Canningtown services. However, we are not liable for loss or damage arising from circumstances beyond our control, including pre-existing defects, unsuitable packing, inherent weakness of items, or inaccurate instructions from the customer. Items that are delicate, antique, assembled in a way that makes them unstable, or already damaged may be moved only at the customer’s risk unless otherwise agreed in writing.
Where liability arises from our negligence, our responsibility is limited to direct loss only and, where lawful, to a reasonable repair or replacement value of the affected item, subject to the item’s age, condition, and market value. We do not accept liability for indirect or consequential losses such as loss of profits, missed appointments, business interruption, emotional distress, or loss arising from delayed delivery, except where such exclusion is prohibited by law.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. If a claim is made, the customer must notify us promptly and provide photographs, descriptions, and any other relevant evidence. The customer must take reasonable steps to prevent further damage after an incident has occurred.
6. Packing, Loading, and Transit
Unless packing is expressly included, the customer is responsible for packing items securely and appropriately for transit. We may refuse to transport items that are not suitably packed or that are likely to break, leak, spill, or otherwise damage other goods. We may also advise on reasonable methods of protection, but any advice does not transfer responsibility for packing to us unless we specifically agree to provide a packing service.
During loading and unloading, we will use reasonable care when handling goods, furniture, and equipment. The customer should inform us in advance of any item requiring special lifting equipment or additional staff. If access is restricted or item dimensions are underestimated, the service may take longer and additional charges may apply. We may use our professional judgment to determine the safest route and method for moving items within the property and vehicle.
Where goods are packed by the customer, we are not responsible for hidden damage, loosened fittings, cracked internal components, or damage caused by movement within inadequately secured packaging. Goods transported in mixed loads may shift during transit despite careful handling, so items should be secured as far as reasonably possible. Any instructions given by the customer that conflict with safety requirements may be declined.
7. Waste, Disposal, and Regulatory Compliance
If the service includes removal of unwanted items, the customer must be clear about whether those items are intended for reuse, donation, recycling, or disposal. We will only transport, dispose of, or arrange disposal of waste in accordance with applicable UK waste regulations and environmental obligations. The customer must not ask us to dispose of hazardous, regulated, or prohibited materials unless we have expressly agreed and are legally permitted to do so.
For the avoidance of doubt, waste may include broken furniture, packaging, household rubbish, renovation debris, garden waste, or redundant office items. Certain materials, including asbestos, chemicals, paints, solvents, oils, batteries, gas bottles, electrical waste, and biohazardous materials, may be subject to special rules or may be refused altogether. The customer is responsible for declaring such items in advance. If prohibited waste is presented on the day, we may refuse collection and charge for any wasted attendance where lawful.
Where waste is removed as part of a job, the customer warrants that they have the legal right to dispose of the items and that the waste is not stolen, unlawfully dumped, or subject to third-party claims. We may require separation of recyclable and non-recyclable items. We reserve the right to issue or request documentation where needed to meet regulatory requirements. The customer must not request unlawful disposal methods, fly-tipping, or bypassing of licensed waste handling arrangements. Any such request will be declined.
8. Delays, Access Problems, and Force Majeure
We will use reasonable efforts to arrive and complete the service within the expected timeframe, but times are estimates unless expressly guaranteed in writing. Delays may occur because of traffic, weather, road incidents, parking restrictions, queueing at premises, building access issues, or factors beyond our control. Where a delay occurs, we will act reasonably and keep the customer informed where possible.
If access to the property or vehicle loading area is unsafe, illegal, or impossible, we may postpone the job until it becomes safe or until alternative arrangements are made. Additional charges may apply if our team must wait, reroute, or return at a later time. If a lift, stairwell, doorway, or access route is not suitable for the planned service, the customer must cooperate in arranging a safe alternative.
We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to fire, flood, extreme weather, strikes, public disturbances, road traffic accidents, acts of government, or utility outages. In such cases, our obligations will be suspended for the duration of the event, and we will resume service when reasonably possible. If performance becomes impossible, the booking may be cancelled without liability beyond any refund required by law.
9. Complaints and Claims
The customer should raise any complaint as soon as reasonably possible after the issue arises. This includes concerns relating to missing items, damage, delays, conduct, billing, or service quality. Prompt notification helps us investigate properly. We may ask for supporting evidence such as photographs, delivery notes, correspondence, or item inventories. Failure to report a problem promptly may affect our ability to assess the claim fairly.
Where a valid complaint is established, we may offer repair, replacement, partial refund, or another reasonable remedy, depending on the nature of the issue and the law applicable to the booking. Any remedy will be determined at our discretion, subject always to statutory rights that cannot be excluded. We aim to deal with concerns in a fair and proportionate manner and in line with our legal obligations.
If a dispute cannot be resolved informally, either party may seek resolution through the courts of England and Wales, subject to any mandatory consumer protection rights. These Terms and Conditions do not affect your statutory rights as a consumer where such rights apply. We encourage customers to keep copies of booking confirmations, invoices, and any written instructions to assist in resolving any future query efficiently.
10. Governing Law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Where the customer is a consumer, any mandatory protections under UK consumer law will apply. Where the customer is a business, the parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless otherwise required by law.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right or provision on one occasion does not mean that we waive that right or provision in future. Headings are included for convenience only and do not affect interpretation.
Acceptance of these terms means the customer acknowledges that they have read, understood, and agreed to the rules governing the provision of man and van services by Man With Van Canningtown. By proceeding with a booking, the customer confirms that all information supplied is true and complete to the best of their knowledge and that they have authority to enter into the agreement on behalf of any relevant party.