Privacy Policy
Man with Van Canning Town Privacy Policy
This Privacy Policy explains how Man with Van Canning Town collects, uses, stores, and protects personal data relating to individuals who use our services in the Canning Town area. It also explains the rights you have under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Canning Town customers in the area, including prospective, current, and past customers.
Who we are and scope of this Privacy Policy
Man with Van Canning Town provides transport, removal, and related services to residential and business customers in and around Canning Town. For the purposes of applicable data protection laws, we act as the data controller for the personal data we collect and process about you. This means we determine the purposes and means of processing your personal data.
This Privacy Policy applies to all personal data collected about customers, potential customers, individuals who make enquiries about our services, and any other individuals whose data we process in connection with providing our services in the Canning Town area.
Types of personal data we collect
We collect and process different categories of personal data depending on how you use our services. The personal data we may collect includes:
Identity and contact details such as name, postal address, service address, billing address, and contact preferences.
Communication details such as email correspondence, messages you send to us, and notes from telephone conversations, including the details of your enquiries and bookings.
Service and booking information such as the date and time of your move or transport job, collection and delivery addresses, property access details, parking information, and any specific instructions relating to your booking.
Payment and transaction data such as information about the services you have purchased, payment status, and transaction history. Payment card details are handled by secure payment processors and are not stored by us where this can be technically avoided.
Technical and usage information where relevant, such as basic information about how you use our website or digital services, including pages viewed and the time and date of your visits. This may be collected through cookies or similar technologies where used.
Feedback and reviews such as comments, ratings, or testimonials that you provide about our services.
How we collect your personal data
We collect personal data directly from you when you contact us to request a quote, make a booking, amend an existing booking, or communicate with us by phone, online form, or other communication channel.
We may also receive personal data indirectly where a third party arranges services on your behalf, such as an agent, family member, or business contact who provides your details so that we can carry out the services. In these cases, we will treat the data in accordance with this Privacy Policy.
Lawful bases for processing your data
We only process your personal data where there is a valid legal basis under the UK GDPR. Depending on the context, we may rely on the following lawful bases:
Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide you with quotes, confirm and manage your bookings, deliver our man with van services, and handle payments and billing.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, ensuring the security of our operations, handling customer service queries, and maintaining records of past jobs.
Legal obligations. We may process your personal data where we are required to do so in order to comply with legal or regulatory obligations, such as record keeping requirements for tax or accounting purposes.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications where consent is required. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotes, respond to enquiries, and supply information about our services.
To set up, manage, and carry out your bookings, including planning routes, allocating staff and vehicles, and confirming the details of your job.
To process payments, issue invoices, and manage any refunds or adjustments.
To communicate with you about your booking, including confirmations, reminders, updates, and follow up messages related to the services you have requested.
To manage our relationship with you, including handling complaints, resolving disputes, and responding to your feedback.
To maintain internal records of jobs carried out in the Canning Town area and to support operational planning, staff training, quality control, and service improvements.
To comply with any legal obligations to which we are subject, and to cooperate with law enforcement or regulatory authorities where required.
Data retention and storage
We retain personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including to meet any legal, regulatory, tax, accounting, or reporting requirements.
In general, customer and booking records are kept for a period that allows us to respond to queries about previous jobs, handle any potential disputes or claims, and comply with applicable legal retention requirements. After these periods expire, personal data will be securely deleted, anonymised, or otherwise removed from our systems.
The specific retention period may vary depending on the type of data and the context in which it was collected, but we will not keep your personal data for longer than necessary.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers only process your data according to our instructions and for the purposes described in this Privacy Policy.
Categories of data processors may include providers of payment processing services, providers of booking or scheduling software, providers of cloud storage or hosting services, and professional advisers such as accountants where necessary for our business operations.
Where we use data processors, we take steps to ensure that appropriate contractual safeguards are in place to protect your personal data, including obligations of confidentiality and requirements to implement suitable technical and organisational security measures.
We may also share personal data where required by law, or where it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
International transfers
Our core operations are based in the United Kingdom. If any of our service providers or data processors are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws, such as using recognised standard contractual clauses or ensuring the recipient is in a country that has been deemed to provide an adequate level of data protection.
Data security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and contractors who need it for legitimate business purposes and are subject to confidentiality obligations.
While we take reasonable steps to protect your data, no transmission or storage system can be guaranteed to be completely secure. You are responsible for ensuring that any personal data you send to us is sent in a secure manner where possible.
Your data protection rights
Under data protection laws, you have certain rights in relation to your personal data. Subject to the conditions and exemptions set out in law, these rights may include:
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are investigating the accuracy of the data.
Right to data portability. In some situations, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to transmit that data to another controller.
Right to object. You may have the right to object to processing based on our legitimate interests or to direct marketing at any time.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of your rights, you can contact us using the contact details provided on our website or the documentation you have received from us in relation to your booking.
Complaints and contact
If you have concerns about how we handle your personal data, you should contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will apply from the date they are published. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.
