Terms and Conditions
Man with Van Canning Town Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Canning Town provides removal and related services within the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation that requests and pays for the services.
We, Us, Our means Man with Van Canning Town as the provider of removal and related services.
Services means any transport, loading, unloading, packing, removals, delivery, or related services provided by us.
Vehicle means any van or other vehicle used by us to provide the services.
Goods means the items, belongings, furniture, equipment, or materials that we are contracted to handle or transport.
2. Scope of Services
We provide man and van services including local and regional removals, small-scale house and flat moves, office and commercial relocations, student moves, furniture transport, and related loading and unloading services. Our services are generally provided within our regular service area, with longer distance work available by prior agreement.
Our obligation is to provide reasonable care and skill in performing the services. We do not carry out specialist removals, such as heavy industrial plant, unless expressly agreed in writing in advance. We also reserve the right to decline any job which we consider to be unsafe, unlawful, or beyond the practical capacity of our staff or vehicles.
3. Booking Process
All bookings must be made in advance. You may request a quote by providing accurate information about the collection and delivery addresses, access conditions, floor levels, parking arrangements, size and nature of the goods, and your preferred date and time.
Any quote we provide is based on the information you supply. If that information is incomplete or inaccurate, we may amend the quote, apply additional charges, or in serious cases refuse to carry out the work.
A booking is only confirmed when we have accepted your request and you have acknowledged our quote and any applicable charges. We may require a deposit to secure the booking. Until confirmation is issued, any dates and times are offered subject to availability and may change.
You are responsible for ensuring that the details on the booking confirmation are correct. Please check the date, time, addresses, and any additional services requested. Any amendments must be notified as soon as possible and may be subject to additional charges.
4. Access, Parking, and Restrictions
You must ensure that we have suitable access to both the collection and delivery locations. This includes advising us of any restrictions such as narrow streets, height limits, pedestrian-only zones, loading restrictions, stairs, lifts, or other physical barriers that may affect the services.
It is your responsibility to arrange adequate parking for our vehicle. Any parking charges, permits, or fines incurred as a result of providing the services will be added to your invoice and are payable by you. If suitable parking cannot be arranged and this prevents us from carrying out the work safely or legally, we may cancel or partially complete the job and charge a reasonable fee for our time and costs.
We are not responsible for delays caused by access issues beyond our control, such as traffic restrictions, road closures, or building management rules. Additional waiting time or extended labour may be charged where access issues extend the duration of the job.
5. Client Responsibilities
You must properly prepare your goods for transport. This includes, where applicable, disconnecting and draining appliances, dismantling large furniture unless otherwise agreed, packing items securely, and labelling fragile goods. If you require assistance with packing or dismantling, this must be agreed in advance and may incur additional charges.
Valuable, delicate, or unusual items should be clearly identified to our staff before loading. You must not include prohibited or hazardous items such as explosives, flammable liquids, corrosive materials, illegal substances, or any items which may pose a health or safety risk. We may refuse to carry such items and accept no liability for loss or damage to them.
You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to supervise the work, provide instructions, and check that all goods are collected and delivered. If no one is available to grant access, we may cancel or reschedule the job and charge a call-out or waiting fee.
6. Payments and Charges
Our charges may be calculated on an hourly rate, a fixed quote, or a combination of both, depending on the nature of the work. The basis of charging will be confirmed at the time of booking. Any estimated time-based quote is not a fixed price and may vary if the job takes longer due to factors outside our control.
Unless otherwise agreed, payment is due on completion of the job on the same day. We accept commonly used forms of payment as notified to you at the time of booking. We reserve the right to request full or partial payment in advance for certain jobs, such as long-distance moves or larger scale removals.
If payment is not made when due, we may charge interest on the outstanding balance at a reasonable rate from the date payment was due until the date it is received in full. We may also withhold delivery of goods until payment is received or seek reasonable recovery of unpaid sums through lawful means.
Additional charges may apply for waiting time, extra labour, changes to the agreed route, extended loading or unloading due to poor access, handling of unplanned heavy or fragile items, or any other extra work not included in the original quote or booking confirmation.
7. Cancellations and Amendments
You may cancel or amend your booking, subject to the terms below.
If you cancel more than 48 hours before the scheduled start time, any deposit may be refundable at our discretion, minus any reasonable administrative costs already incurred.
If you cancel within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee to cover lost work and costs. For cancellations on the day of the job, up to the full quoted amount may be charged, especially where we have travelled to the collection address or allocated significant resources.
Requests to change dates, times, or service details are subject to availability. If we can accommodate the change, we may adjust the price to reflect the new requirements. If we cannot accommodate the change and you choose to cancel, the above cancellation terms will apply.
We may cancel or reschedule a booking if we are unable to provide the services due to events beyond our control, such as extreme weather, vehicle breakdown, accidents, serious illness, or legal restrictions. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking, and we will not be liable for any additional losses or costs arising from the cancellation.
8. Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss or damage to goods arising from our negligence is limited as set out in this section.
We will not be liable for any loss or damage that is not caused by our negligence, including damage arising from defective or inadequate packing by you, normal wear and tear, pre-existing damage, or the inherent nature of certain items, such as fragile or unstable goods.
Our liability for any single item or consignment is limited to a reasonable sum relative to the value of the service, unless a higher level of cover has been agreed with us in writing before the job and any applicable additional charges have been paid.
We are not liable for any indirect or consequential losses, such as loss of profits, loss of opportunity, loss of data, or emotional distress arising from delay, loss, or damage to goods.
You must inspect your goods as soon as reasonably possible on delivery. Any visible loss or damage should be reported to our staff at the time of delivery, and any claims must be submitted to us in writing within a reasonable time, allowing us the opportunity to investigate. Failure to notify us within a reasonable period may affect our ability to consider your claim.
Where we agree that loss or damage is our responsibility, we may at our discretion repair the item, replace it with a similar item, or offer reasonable financial compensation not exceeding the liability limits set out in these Terms and Conditions.
9. Exclusions and Special Items
We do not accept responsibility for loss or damage to particularly fragile or valuable items unless we have specifically agreed to carry them with knowledge of their nature and value. This includes but is not limited to jewellery, money, important documents, artworks, antiques, collections, glass panels, and sensitive electronic equipment.
If you ask us to transport such items, you do so at your own risk unless we explicitly confirm a different arrangement in writing. You are recommended to arrange your own suitable insurance cover for high-value or specialist items.
10. Waste, Disposal, and Regulations
We are a removal and transport service, not a licensed waste carrier by default. We do not generally remove or dispose of household waste, rubble, construction materials, or any items that are classified as controlled waste, unless clearly agreed in advance and in compliance with current waste regulations.
You must not ask us to dispose of items unlawfully, fly-tip, or otherwise breach waste management legislation. If waste removal or disposal services are agreed, these will be carried out only in line with applicable laws and to approved disposal sites or recycling facilities. Any charges for disposal, tipping fees, or related services will be added to your invoice.
We reserve the right to refuse to carry items that appear to be prohibited, hazardous, or unlawful, including but not limited to chemicals, asbestos, gas bottles, medical waste, or materials that we reasonably believe may breach waste management regulations.
You are responsible for ensuring that any items presented for removal are lawful to transport and dispose of. If we incur any penalties, costs, or legal consequences due to your instructions or the nature of your items, you agree to indemnify us for those losses where permitted by law.
11. Timekeeping and Delays
We aim to arrive at the agreed time, but all timings are estimates and may be affected by traffic, road conditions, weather, or other factors beyond our control. We will use reasonable efforts to keep you informed of any significant delay.
We are not liable for any indirect loss or additional costs you may suffer as a result of delay, such as missed appointments, loss of income, or penalties charged by third parties. If a delay is caused directly by our negligence and prevents completion of the job on the agreed day, any compensation will be limited to a reasonable adjustment of our charges.
12. Insurance
We carry standard business and vehicle cover suitable for a man and van removal service. This provides basic protection for goods in transit, subject to policy terms and exclusions. It does not replace your own contents or business insurance, and cover limits may be lower than the full replacement value of all items.
If you require enhanced insurance cover for particular goods or for the entire move, you should arrange this with your own insurer or discuss options with us well in advance of the service date.
13. Complaints
If you are unhappy with any aspect of our services, please raise the issue with us as soon as possible so that we can try to resolve it. Many problems can be addressed immediately on the day if we are informed at the time.
For formal complaints, you should provide a clear description of the issue, relevant dates and times, and any supporting information, such as photographs of alleged damage. We will review your complaint and respond within a reasonable timeframe. Where appropriate, we may propose corrective action or a goodwill gesture, without admitting liability beyond our legal obligations.
14. Data Protection and Privacy
We collect and use your personal information, such as your name, addresses, and contact details, only for the purpose of providing our services, processing payments, and managing bookings. We will not sell or share your personal data with unrelated third parties, except where required by law or necessary to provide the service, for example with payment processors.
We take reasonable steps to keep your personal information secure and to comply with applicable data protection laws in the United Kingdom.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the services, subject to any applicable mandatory consumer rights.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
These Terms and Conditions constitute the entire agreement between you and us relating to the provision of our services and supersede any previous agreements or understandings, whether written or oral, in relation to their subject matter, except where we have expressly agreed otherwise in writing.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that booking.
